Need a hand? We’re happy to help — usually within a day or two.
¿Necesitas ayuda? EscrÃbenos — respondemos normalmente en uno o dos dÃas.
Which systems can PinningLab calculate?
A verified SFIC A2 profile, a generic conventional pin-tumbler profile, and conventional profiles you define yourself. Every bundled profile shows its manufacturer source document, revision, and page references inside the app (Profiles → profile → Source details). Additional verified profiles are added over time.
Why is a profile shown as “disabled” or missing?
PinningLab only enables a manufacturer profile after its data passes a documented source-verification gate against the official service manual. Profiles that have not passed yet ship disabled rather than risk a wrong chart.
I lost my saved jobs after restoring my phone.
Job data is encrypted with a key that lives only in your device’s Keychain and never leaves the device. If the key is gone (for example after certain restores), the encrypted records cannot be decrypted by anyone — including us. This is by design for key-system confidentiality; keep exported worksheets for records you must retain.
How do I restore my purchases?
Open More → Restore Purchases. Purchases restore on any device signed into the same Apple Account.
How do I change the language?
Go to More → Language. PinningLab ships in English and Spanish and follows your device language by default.
Is my data private?
Yes. The app is fully offline, has no account, and collects no data. Read the Privacy Policy.
Something else?
Email nanosoftapp@gmail.com with your device model and iOS version and we’ll get back to you.